Shipping & Returns
Shipping
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In Ukraine, orders are delivered by Nova Poshta. The cost of delivery is according to the carrier's tariffs. We ship all orders within two days of payment from Monday to Friday.
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International delivery is carried out by Nova Poshta or Ukrposhta. The cost of international delivery depends on the weight of the ordered products and the shipping zone. Shipping cost will be calculated separately for each product. We ship all orders within two days of payment from Monday to Friday.
Delivery times are indicated from the date of order confirmation by email. We strive to fulfill all orders within the time specified above, however, we are not responsible if the delivery time exceeds the specified time or if delivery is delayed due to circumstances beyond our control.
Exchange and return
We hope that you are happy with your order, however if not
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You have 14 days to return your order.
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To be eligible for a refund, your item must be unused and in the same condition in which you received it;
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Your item must be in its original packaging;
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Your item must have proof of purchase.
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Check the integrity of the packaging and the item's integrity when you receive it. The item is insured for the full value, so if the carrier damages the item during delivery, immediately report this to the Nova Post employee/your post office and write a claim for compensation for the cost of the item. Don't hesitate to contact us in case if you need help.
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Buyers are responsible for shipping costs if you return the item in good condition. Please note that we do not refund any shipping costs, special charges or any taxes that were applied to your purchase or return delivery, if any. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
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We will refund your money within 5 business days of receiving the goods at our address.